JOB DESCRIPTION

Serves customers by providing product and order information, maintaining customer records, and managing the assigned accounts effectively. Troubleshoot any problems, handle customer complaints by determining the cause of the problem, and explaining the best solution to solve the problem. Expedite or correct any orders as needed. Support revenue closing activities for each month by properly handling customer orders and running reports from SAP.

TYPICAL JOB ACCOUNTABILITIES WOULD INCLUDE:

• Receive and process customer orders, inquiries, and/or complaints within a timely manner.
• Act as a liaison and maintain an on-going relationship with customers and sales staff.
• Demonstrate sensitivity and attentiveness to all customer needs.
• Effectively communicate product availability and logistics tracking to the customer and sales as needed.
• Exercise judgment and perform independently within authorized limits.
• Confirm and validate pricing as provided by sales.
• Track order activity and alert appropriate staff of any potential delivery problems.
• Process expedited orders as requested by customer. 
• Trained as a functional backup on all CAC responsibilities
• Participate in preparations for internal and external audits (SOX).
• Obtain a good understanding of Incoterms, Payment terms, and applicable banking charges.
• Develop a good understanding of the month-end close process and its requirements.
• Execution of Credit, Debit, Rebate, and commission processes.
• Develop a working knowledge of SAP.
• Understand the impact and interaction of other systems and users within the company.
• Responsible for generating documents supporting orders that go to the customer via e-mail or otherwise, as required (COA, OA/Confirmation, Pro-forma Invoices, BOL, Delivery Note, Packing List, Insurance Certification, POD). 

In addition to the typical job accountabilities indicated below, you will be expected to:

• Complete assigned tasks and take on continuous improvement activities to support the Department.
• Understand and support the maintenance of an effective system of internal controls.
• Be known as a team player. Be comfortably approachable and coachable.
• Efficiently demonstrate time management.
• Excel whether working independently or in a collaborative team environment.
• Possess a contagiously positive attitude.
• Exercise proficient written and oral communication.
• Approach and solve problems with an outward mindset.

EDUCATION AND EXPERIENCE

• Business-related degree with 1 – 3 years of experience working as part of a team (experience in a manufacturing environment a plus).
• Proficient in Microsoft Office.
• Accounting related experience is a plus.
• SAP experience a plus.

SKILLS AND QUALIFICATIONS

• Excellent verbal and written communication skills.
• Exceptional organizational skills.
• Interpersonal skills. Able to communicate effectively across the board. Think logically to provide answers to internal and external customers.
• Be adaptable to work in a multi-paced environment.
• Self-motivated individual.
• Account management skills and the ability to work with others to resolve customer complaints.
• Possess effective time management and multitasking abilities.
• Motivated and hands-on individual with a high sense of urgency.  Ability to work in a collaborative team-oriented environment.
• Ability to critically think under pressure.