Careers >> Customer Service Rep II
Customer Service Rep II
Summary
Title:Customer Service Rep II
ID:1046
Job Location:USA - Oklahoma City, OK
Job Function:Sales
Description

Summary
The Customer Service Rep II serves customers by providing product and order information; maintain customer records and manage the assigned accounts effectively. Troubleshoot any problems, handle customer complaints by determining the cause of the problem and explaining the best solution to solve the problem. Expedite or correct any orders as needed. Support closing activities for each month by properly handling the orders and running reports from SAP.

Roles and Responsibilities

In addition to the typical job accountabilities indicated below, you will be expected to:

  • Act as a liaison between customers and management in order to enhance the overall customer experience.

  • Complete assigned tasks and take on continuous improvement activities to support the Department.

  • Understand and support the maintenance of an effective system of internal controls.

  • Use technology to solve problems.

  • Be known as a team player. Be comfortably coachable and approachable.

  • Effectively cope with change; shift gears comfortably.

  • Use your time efficiently.

  • Complete your tasks and look for ways to help others.

  • Remain calm, positive, and energized in busy environments.

  • Be aware of personal strengths and weaknesses. Seek feedback and gain insights from mistakes; be open and not defensive to suggestions for improvement.

  • Actively week out ways to improve. Share that enthusiasm with your co-workers.

  • Be committed to gaining new skills and knowledge.

  • Excel whether working independently or in a collaborative team environment.

  • Possess a contagiously positive attitude.

  • Continually improve your written and oral communication skills.

  • Be a good listener.

  • Be a relentless and versatile learner.

  • Execute problem-solving skills. See problems as opportunities.

  • Approach and solve problems with an outward mindset.

  • Be genuine in your care for others.

  • Take pride in all you do.

  • Demonstrate leadership.

Bring your best each day!

Job Duties

  • Receive and process customer orders, inquiries and/or complaints covering items or products ordered with expertise.
  • Provide accurate and timely management of orders from entry point to delivery.

  • Direct and coordinate all facets of customer orders, maintaining satisfaction levels throughout the process.

  • Proactively maintain on-going relationship with key customers and sales staff.

  • Demonstrate sensitivity to customer needs.

  • Use knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer.

  • Exercise judgement and discretion and function independently within authorized limits.

  • Provide pricing, availability and schedule information within the established guidelines.

  • Research and obtains resolution of customer complaints and issues.

  • Serve as the communication link between customers and sales staff to assure responsiveness.

  • Track order activity and alert appropriate staff of any potential delivery problems.

  • Expedites the delivery of selected orders.

  • Trained as functional backup on all Customer Service Rep I and Customer Service Rep III duties.

  • Participate in preparations for internal and external audits.

  • Obtain a good understanding of Incoterms, Payment terms and applicable banking charges.

  • Develop a good understand of month-end close process and requirements.

  • Demonstrate a good understanding of Letter of Credit terms and documentation.

  • Demonstrate a good understand of Credit, Debit, Rebate and commission processes.

  • Obtain a good understanding of the Risk Assessment Control Matrix (RACM) and Audit requirements.

  • Exhibit a thorough understanding of how to use SAP most effectively. Understand the impact and interaction on other systems and users within the company.

Qualifications
  • Business related degree with 1 – 3 years’ experience working as part of a team (manufacturing service environment a plus).

  • Proficient in Microsoft Office

  • Accounting related degree is a plus.

  • SAP experience a plus.

Skills
  • Excellent verbal and written communication skills.
  • Exceptional organizational skills.
  • Able to effectively communicate across the board. Think logically to provide answers to internal and external customers.
  • Be able to work in a fast-paced environment where change and process improvement activities are the norm.
  • Self-motivated individual.
  • Trouble resolution: leadership skills and the ability to work with others to resolve customer complaints.

  • Time management and multitasking abilities.
  • Results oriented individual. Ability to prioritize the tasks and complete them on a timely manner.
  • Motivated, high energy and hands on individual. Ability to work in a collaborative team oriented environment.
  • Ability to learn how to use proprietary software quickly.

Primary Location:

  • Oklahoman City, OK

Employment Type:

  •  Full-Time
This opening is closed and is no longer accepting applications
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