The Customer Account Coordinator is a member of the Order to Delivery Team and supports the entire sales order process from order acceptance to product delivery.  More specifically a CAC is responsible for managing orders and communicating important information to enable successful product delivery to the customer.  A CAC effectively manages and cultivates Tronox’s relationships with global customers.

Job Accountabilities:

• Direct and coordinate all facets of customer orders, maintaining satisfaction levels throughout the process from entry to point of delivery
• Track order activity through the order lifecycle and alert appropriate team members and Sales of any potential delivery or product shortage issues
• Effectively communicate with customers to provide product availability and delivery information
• Receive and process customer inquiries and complaints, investigate and help resolve any issues that may arise during the customer order process
• Utilize and analyze SAP reports for sales order tracking
• Ensure orders/billing of invoices are not blocked in order to enable invoices are sent to customers on a timely basis
• Monitor and analyze production forecast to ensure product and demand for orders are in line, request forecast increases from Sales for any orders that do not have product available and/or resolve issues with Planning and Distribution
• Maintain solid relationships with internal and external customers
• Service a communication and information link between Sales, Accounts Payable, Planning, Distribution and the Customer
• Participate in preparation for internal and external audits
• Develop basic understanding of Incoterms, payment terms, and applicable banking changes as well as month end close requirements
• Demonstrate understanding of credit, debit, rebate and commission process
• Enhance the overall customer experience with Tronox

Education and Experience:

• Business related degree with 1-3 years experience working as part of a team (manufacturing service environment is a plus)
• Proficiency in Microsoft Office, especially Excel
• Accounting related degree a plus
• Prior Lean or Six Sigma experience a plus
• SAP experience a plus

Skills and Qualifications:

• Excellent verbal and written communication skills
• Exceptional organizational skills
• Keen problem solving skills
• Proven ability to work in collaborative environment
• Steadfast confidence to use leadership skills and the ability to work with others to resolve customer complaints