Job Summary:

• Works primarily in SAP to complete inventory, order and document transactions;
• Creates export/import documentation, ensuring correctness before sending out externally;
• Establishes positive relationships with freight forwarders, ocean carriers, dray carriers, warehouse operators and internal groups (D&P, CS);
• Monitors dray or dry van carriers to deliver orders in advance of port cuts;
• Handles rush air shipments on occasion;
• Tracks critical shipments to destination port;
• Troubleshoots customer/agent questions, issues timely responses and provides a permanent solution to reoccurring problems;
• Participates in ocean bid every year;
• Maintains knowledge of US and foreign international shipments to ensure Government, customer and company requirements are met;
• Books shipments with designated ocean carriers using a freight forwarder in a timely and a cost-effective manner;

In addition to the typical job accountabilities indicated below, you will be expected to:

• Act as a liaison between customer service and management to enhance the overall customer experience.
• Complete assigned tasks and take on continuous improvement activities to support the Department.
• Use technology to solve problems.
• Be known as a team player.  Be comfortably coachable and approachable. 
• Accept and effectively cope with change; shift gears comfortably.
• Use time efficiently.
• Complete tasks and look for ways to help others.
• Remain calm, positive, and energized in busy environments.
• Be aware of personal strengths and weaknesses.  Seek feedback and gain insights from mistakes; be open and not defensive to suggestions for improvement.
• Actively seek out ways to improve.  Share that enthusiasm with your co-workers.
• Be committed to gaining new skills and knowledge.
• Excel whether working independently or in a collaborative team environment.
• Possess a contagiously positive attitude.
• Continually improve your written and oral communication skills.
• Be a good listener.
• Be a relentless and versatile learner.
• Execute problem-solving skills.  See problems as opportunities.
• Approach and solve problems with an outward mindset.
• Be genuine in your care for others.
• Take pride in all you do.
• Demonstrate leadership.

Typical job accountabilities would include:

• Support obtaining booking confirmations
• Be familiar with EEIs/SEDs for export filings, ISFs and Customs entries for imports, shipping documents such as bill of ladings, seaway bills, customs invoices and packing lists
• Send correct documentation to customer service, agents, customers with zero mistakes
• Answer emails with complete information and provide solutions; follow up, even if no update
• Demonstrate sap knowledge and be proactive with the onboarding of S/4 Hana
• Pull a monthly forecast of exports for the next month to prepare for high/low activity
• Work closely with the Latin America sales rep and all agents with a positive “can do” attitude
• Demonstrate sensitivity to customer needs
• Track order activity and alert appropriate staff of any potential delivery problems
• Obtain a good understanding of incoterms
• Exhibit a thorough understanding of how to use SAP most effectively.  Understand the impact and interaction on other systems and users within the company.