Why Join Tronox?

Our global reach is strengthened by our human connections. We challenge one another to deliver excellence and encourage our people to think big. Together, we develop innovations that make products vibrant and durable as we contribute to a cleaner world. 

When you join Tronox, you’ll work with brilliant people, close to home and around the world. We offer a dynamic, supportive environment that empowers you to achieve your fullest potential — because we recognize that when you grow, we grow. 

In addition to offering a competitive salary and benefits, we provide a work experience that prioritizes what truly matters:

• We strive for excellence in safety and sustainability, focusing on what is critical to improve how we operate and to enhance the communities where we work and live.
• We provide challenging work and encourage innovative thinking, collaborating closely to bring our best ideas forward and add value for our customers.
• We invest in and value the success of our people, empowering them to take charge of their personal and professional development.
• We are unified globally and strengthened locally, leveraging the most culturally and geographically diverse team in the industry to connect better around the world.

Position Title

IT Service Delivery Engineer
 

Reports to

Manager, IT Service Delivery Americas & Workplace Technologies

 

Location

Oklahoma City , OK
 

Position Overview

The IT Service Delivery Engineer will provide first & second-level technical support to our global user base, with localized support focused on our site in OKC. Primary responsibilities will include remote and face-to-face interactions with our internal customers and providing first & second-level hardware and application support. In addition, this individual will work with both second and third-level support in various global regions to assist with support and project-related tasks, helping to provide the best technology offerings and support for our internal customers.

 

General Responsibilities:

• Provide specialist support in response to security alerts and notifications.
• Assess and analyze incidents to determine root cause, and recommend and implement technical, procedural, or policy-based solutions.
• Collaborate with peers as part of the larger global IT team to identify and analyze incidents, focusing on both repair time and root cause analysis.
• Assist as required on IT projects and initiatives in both the execution of the project or running projects and associated workstreams as needed.
• Work with internal customers to understand requirements and challenges, providing project leaders with vital information.
• Responsible for providing technical advice, guidance, and training to internal employees around the use of hardware and software programs.
• Troubleshoot technical issues, provide timely customer feedback and support the roll-out of new applications.
• Help increase the adoption of IT solutions, which aid in increasing the effectiveness of team members.
• Become a trusted resource with the OKC facility, ensuring all internal customer issues are addressed.
• Ability to provide a white glove service for C-suite and VIP’s.

 

Qualifications

• 4+ years of experience providing customer-focused technical support in an enterprise environment.
• Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience).
• Strong expertise in Active Directory and user access management.
• Experience in manufacturing operational environments is a plus, particularly supporting an R&D environment.
• Proficiency in system imaging and deployment.
• Experience with Microsoft desktop technologies, including Windows OS, Office 365, Intune, BitLocker, and troubleshooting network-related desktop issues.
• Strong documentation skills, including creating technical guides, SOPs, and knowledge base articles for end-users and IT teams.
• Analytical and problem-solving skills, with the ability to diagnose and resolve hardware/software issues efficiently.
• Excellent communication and customer service skills, with a proven ability to interact professionally with stakeholders across all levels.
• Self-motivated and able to work independently, managing workload and priorities effectively without direct oversight.
• Ability to travel to U.S. based sites as needed to provide onsite support and coverage.