Who We Are

Tronox Holdings plc (NYSE:TROX) is the world’s leading integrated manufacturer of titanium dioxide pigment. We mine titanium-bearing mineral sands and operate upgrading facilities that produce high-grade titanium feedstock materials, pig iron and other minerals. With nearly 7,000 employees across six continents, our rich diversity, unmatched vertical integration model, and unparalleled operational and technical expertise across the value chain, position Tronox as the preeminent titanium dioxide producer in the world. Today, with $3.3 billion in annual revenue, we are the second largest in our industry, providing products that add brightness and durability to paints, plastics, paper and other everyday products.

At Tronox, we believe living our values allows us to create a stronger, more successful company for everyone who works with us. We care deeply about our people, and we seek to attract and retain talented individuals who share our values. These are:

• We have an uncompromising focus on operating safe, reliable and responsible facilities.
• We honor our responsibility to create value for stakeholders.
• We treat others with respect, and act with personal and organizational integrity.
• We build our organization with diverse, talented people who make a positive difference, and we invest in their success.
• We are adaptable, decisive, and effective.
• We are trustworthy and reliable, and we build mutually rewarding relationships.
• We share accountability and have high expectations for ourselves and one another.
• We do the right work the right way in every aspect of our business.
• We celebrate the joy of working together to accomplish great things.

Position Title

IT Service Delivery Analyst

Reports to

Manager, IT Service Delivery Americas & Europe

Location

Hamilton, MS

Position Overview

The IT Service Delivery Analyst will provide first & second-level technical support to our global user base, with localized support focused on our site in Hamilton. Primary responsibilities will include remote and face-to-face interactions with our internal customers and providing first & second-level hardware and application support. In addition, this individual will work with both second and third-level support in various global regions to assist with support and project-related tasks, helping to provide the best technology offerings and support for our internal customers.

General Responsibilities:

• Provide specialist support in response to security alerts and notifications.
• Assess and analyze incidents to determine root cause, and recommend and implement technical, procedural, or policy-based solutions.
• Collaborate with peers as part of the larger global IT team to identify and analyze incidents, focusing on both repair time and root cause analysis.
• Assist as required on IT projects and initiatives in both the execution of the project or running projects and associated workstreams as needed.
• Work with internal customers to understand requirements and challenges, providing project leaders with vital information.
• Responsible for providing technical advice, guidance, and training to internal employees around the use of hardware and software programs.
• Troubleshoot technical issues, provide timely customer feedback and support the roll-out of new applications.
• Help increase the adoption of IT solutions, which aid in increasing the effectiveness of team members.
• Become a trusted resource with the OKC facility, ensuring all internal customer issues are addressed.

Qualifications

• One to two years of experience in a desktop support role, interacting with customers locally.
• Must have experience with Active Directory and Group Policy maintenance.
• Experience with OS migrations with hands on knowledge of dealing with identifying & troubleshooting application compatibility issues with Windows 10 x64
• In-depth knowledge of core applications and 3rd party products (e.g., Trend Micro security products, Okta, MS Office, Exchange, Teams, SharePoint, Visio, Project, etc.)
• Experience with supporting and migration users between the various MS Office platforms (e.g., Office 2013 / 2010)
• Script development skills in VBScript, WMI and PowerShell. Must be able to perform scripting duties to solve or automate complex problems or issues. Knowledge of SQL scripting a plus.
• Experience with imaging
• Experience with various Microsoft desktop related technologies
• Strong experience producing high quality technical documentation.
• Excellent communication and customer service skills, along with teamwork and interpersonal skills.
• Experience with LIMS a plus
• Experience supporting a lab environment a plus
• Experience supporting C-Suite
• Ability to work independently without oversight.
• Ability to travel to US based sites to provide coverage/support as needed.